Complaint relating to an insurance or reinsurance company, insurance intermediary or occupational pension scheme
Step 1:
Have you already contacted your service provider (insurance company, insurance intermediary, occupational pension scheme) regarding your complaint?
No: Please contact the Customer Service department at your service provider to lodge your complaint.
Yes: But you are not satisfied with the way your complaint has been handled? Please proceed to Step 2.
Step 2:
Have you contacted your competent national authority or Ombudsman, where appropriate?
No: Please contact your competent national authority or Ombudsman, where appropriate, to submit your complaint. Here you can find the details of your relevant national contact point.
Yes: Your competent national authority or Ombudsman, where appropriate should able to explain further the options available to try and resolve your complaint.
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